Robot Delivery Operations
Scale delivery robots, not headcount
LMDmax runs the human support layer for delivery robotics - teleoperation assistance, incident documentation, reporting, and reliability - so your team can ship faster and expand safely.
You direct the operation and hold every decision. We run the support layer around it - assistance, documentation, and reporting, at your direction.
24x7 coverage Proven operations discipline High-availability video coverage
RobotOps Console
Sample dataRobots active
128
Assist queue
3
Video coverage
Live
Live assist feedNow
RBT-041 · Autonomous
RBT-118 · Tele-assist
RBT-093 · Safe-stop
Fleet & incident decisions
Why LMDmax
Why leaders choose LMDmax
Fewer stoppages
Your fleet clears common blockers fast with proven assist playbooks.
Faster recovery
Teleoperation assistance when autonomy hesitates - no field truck required.
Regulatory confidence
Incidents documented and filings prepared on time with clean evidence.
Where it fits
Built for these fleets
Campus Food & Parcel
- Peak-hour surge handling
- Access control & security checkpoints
- Recipient coordination
Retail & Quick Commerce
- Curbside SOPs & photo POD
- Stockouts/returns workflows
- Event & stadium congestion
Suburban Sidewalk Networks
- Weather & events ops
- Safe-stop/park actions
- Community communications
Healthcare & Pharma Campuses
- Privacy-respecting evidence vaults
- Escalation to your onsite support
- Quarterly safety-case docs
Airports, Stadiums & Resorts
- Temporary geofencing
- Multi-stakeholder coordination
- On-site coordination playbooks
Capabilities
What we offer
Remote Tele-Assist & Network Operations Center
- Live multi-camera monitoring with incident and assistance queues
- Safe-stop and safe-park actions; permissioned joystick control where your rules allow
- Low-latency sessions with latency and jitter dashboards
- Standard operating procedure playbooks for blocked path, crowds, weather and curb ambiguity
- Full audit trail of actions and operator notes
Incident Response Support
- Triage stoppages, collisions and near-misses with clear escalation paths
- Coordination support for your law-enforcement contacts, tow and field response
- Evidence packs: video, sensor clips and logs with time-stamped handling records
- Report preparation and deadline tracking - ready for you to file
- Post-incident reviews to help you prevent repeats
Mapping & Data
- Route quality assurance for work zones, curb cuts, doorways and temporary closures
- Edge-case mining from incidents and assists; burst labeling to unblock autonomy
- Scenario libraries for simulation re-training and regression checks
- Route health scoring to highlight fragile segments
Fleet Reliability & Over-the-Air Updates
- Remote checks of battery/state-of-charge, computing temperatures and sensor health
- Over-the-air rollout orchestration with canary releases and rollback plans
- Predictive maintenance scheduling with your local partners
- Change-management runbooks and success tracking
Customer & Merchant Operations
- Pickup and drop-off exception handling (no-show, access codes, timing conflicts)
- Curbside standard operating procedures and quick training materials
- Proof-of-delivery validation and photo/video confirmation where required
- Voucher and make-good workflows after minor incidents; merchant onboarding support
Compliance & Community
- City launch playbooks: police and fire briefings, signage and hotlines
- Accessibility protocols and outreach in sensitive areas
- Quarterly safety-case documentation and operational safety plan updates
- Public information response support and community issue tracking
Weather & Events Operations
- Hyperlocal hazard routing with thresholds per route
- Parade, stadium and school calendars integrated to avoid congestion
- Surge coverage for known peaks and event egress
- Pre-event route checks and temporary geofencing
Concierge & Accessibility
- Live voice or chat outreach to recipients for delivery coordination
- Multi-language assistance and accessibility-aware communication
- Proactive estimated-time-of-arrival updates and reroute notifications
- White-glove handling for high-value or sensitive deliveries
Insurance & Claims
- First Notice of Loss documentation support with structured forms and evidence packaging
- Evidence vaulting with tamper-evident storage and audit access
- Status updates to your stakeholders on claims filed with your insurer
- Evidence packaging and status coordination for your insurer/adjuster
Remote Tele-Assist & Network Operations Center
- Live multi-camera monitoring with incident and assistance queues
- Safe-stop and safe-park actions; permissioned joystick control where your rules allow
- Low-latency sessions with latency and jitter dashboards
- Standard operating procedure playbooks for blocked path, crowds, weather and curb ambiguity
- Full audit trail of actions and operator notes
Incident Response Support
- Triage stoppages, collisions and near-misses with clear escalation paths
- Coordination support for your law-enforcement contacts, tow and field response
- Evidence packs: video, sensor clips and logs with time-stamped handling records
- Report preparation and deadline tracking - ready for you to file
- Post-incident reviews to help you prevent repeats
Mapping & Data
- Route quality assurance for work zones, curb cuts, doorways and temporary closures
- Edge-case mining from incidents and assists; burst labeling to unblock autonomy
- Scenario libraries for simulation re-training and regression checks
- Route health scoring to highlight fragile segments
Fleet Reliability & Over-the-Air Updates
- Remote checks of battery/state-of-charge, computing temperatures and sensor health
- Over-the-air rollout orchestration with canary releases and rollback plans
- Predictive maintenance scheduling with your local partners
- Change-management runbooks and success tracking
Customer & Merchant Operations
- Pickup and drop-off exception handling (no-show, access codes, timing conflicts)
- Curbside standard operating procedures and quick training materials
- Proof-of-delivery validation and photo/video confirmation where required
- Voucher and make-good workflows after minor incidents; merchant onboarding support
Compliance & Community
- City launch playbooks: police and fire briefings, signage and hotlines
- Accessibility protocols and outreach in sensitive areas
- Quarterly safety-case documentation and operational safety plan updates
- Public information response support and community issue tracking
Weather & Events Operations
- Hyperlocal hazard routing with thresholds per route
- Parade, stadium and school calendars integrated to avoid congestion
- Surge coverage for known peaks and event egress
- Pre-event route checks and temporary geofencing
Concierge & Accessibility
- Live voice or chat outreach to recipients for delivery coordination
- Multi-language assistance and accessibility-aware communication
- Proactive estimated-time-of-arrival updates and reroute notifications
- White-glove handling for high-value or sensitive deliveries
Insurance & Claims
- First Notice of Loss documentation support with structured forms and evidence packaging
- Evidence vaulting with tamper-evident storage and audit access
- Status updates to your stakeholders on claims filed with your insurer
- Evidence packaging and status coordination for your insurer/adjuster
LMDmax also provides Operations Support and Driver Management Support for delivery and logistics operators.
Principles
How we work
Plug-in, not platform
We integrate with the tools you already use.
Human + AI
Operators backed by playbooks and assistive tooling.
Measured SLAs
We report on what matters: uptime, incidents documented, and filings prepared for you.
Process
How it works
Set up
Connect video and alerts. Align on your rules and contacts.
Operate
We watch the fleet, assist robots, and document incidents - you hold the decisions.
Improve
Weekly insights and changes that lower future assists.
The human layer for your robot fleet - so your team can scale
Tell us about your robots and locations. We will propose a lightweight pilot and clear next steps.