LMDmax

+1-908-293-6500

hello@lmdmax.com

Help & Support

FAQ on our services

Performance FAQ's

  • Log in to the Performance App of LMDmax.
  • The dashboard will open. Click Management on the left navigation bar.
  • The Data Management list will open. Select and open the callout option.
  • Click on the + sign in the blue square box on the right right-hand of the screen.
  • The list of drivers will open, select the drivers.
  • Fill in the details of call-out time, excuses, and reasons. Click the green tick to save it.
  • Log in to the Performance App of LMDmax.
  • The dashboard will open.  Click Management on the left navigation bar.
  • The Data Management list will open. Select and open the Rescue option.
  • Click on the + sign in the blue square box on the right-hand side of the screen.
  • The list of details to be filled in will open. Rescuer would be the person rescuing & received would be the person requiring the rescue.
  • Fill in the details and then click the green tick to save it.
  • Log in to the Performance App of LMDmax.
  • The dashboard will open. Click Chat on the left navigation bar.
  • A chat window will open.
  • Click on the broadcast sign
  • Select your drivers.
  • Click on CREATE BROADCAST at the bottom of the window.
  • Type the message to be sent and click on send arrow.
  • Login to the Performance App of LMDmax.
  • The dashboard will open. From the left-hand side available functions, select the Reports option.
  • Daily and Weekly Report sections will open.
  • Click on the dropdown. All reports are already opened by default, no dropdown button is required, and the one that’s present is just a separator for the daily and weekly sections.
  • Select the report you want to view and analyze.
  • The information can be seen directly. It can also be downloaded from the Download option on the right-hand side of the screen.
  • Log in to the Performance App of LMDmax
  • The dashboard will open. From the left-hand side, available functions, select the Chat option.
  • Click on the Filter button.
  • Click on Today’s Rostered Drivers (Upload Button)
  • Select File and Upload. You can also drag and drop the file.
  • Hit the submit button and refresh the page. Open chat again. 
  • Click on the Filter button The weekly rooster report data has been uploaded to the system.

Write-Ups can be sent to Drivers for anything they might do incorrectly, and a log can be checked as well. The DA will have to acknowledge this write-up by signing it.

  • Open the LMD chat application on mobile and log in.
  • Select Write – Up option at the bottom of the screen.
  • Click on Add Report. Select the driver, incident type, and then your notes, and click next, post so that you can add your message for the driver, you can also select any template you’d wish.
  • A list of details to be filled in will open. Fill in the details.
  • Click on Next.
  • Add the message. You can also select the messages from pre-set templates.
  • Click on next.
  • The message preview will be shown. Click on send. The writeup report has been added to LMD Chat App.
  • Log in to the Performance App of LMDmax.
  • The dashboard will open. From the left-hand side, available functions, select the template option.
  • Click on Add new template button on the right-hand side of the screen.
  • Fill in the details like template title, message, and tags. 
  • Click on Save.
  • The template is added.
  • Log in to the Performance App of LMDmax.
  • The dashboard will open. Click on it.
  • Click on the drivers’ button in the top row.
  • Select and click on the driver to be made activated or inactivated. 
  • The selected driver data page will open.
  • Click on the profile.
  • Click on edit on the right side of the screen.
  • Do the necessary changes.
  • Click on Save. The Driver had been activated or vice versa.

Fleet FAQ's

Yes, credentials remain the same for all the users – DSP owner and admins across both the platforms.

  • Log in to the application
  • Go to the Inspection View page
  • Select the driver from the list.
  • Enter the number of vans to be dispatched and hit Submit
  • In the list below, the user can select the Driver for respective van numbers and enter the CX No, Staging Location, Stops, Packages and Estimated time of return
  • Once all the details are entered, select the checkbox, this saves the entered data for every van
  • A message can be sent out to the drivers by clicking on the message sign next to the checkbox
  • Repeat the above steps for the vans which are to be dispatched

Driver Return Inspection is done once the drivers return to the station after delivering the packages. This is for the vans which have been assigned in the morning during loadout

Van Inspection can be done for any van without assigning a driver. Van inspection can be used as an audit process for the vans weekly or biweekly.

  • Yes, a user can add custom questions from the Edit Inspection page
  • There is a plus sign card at the bottom of the page, from a user can select that enter the name or parameter for inspection and enter the name from which it will be visible on the reports page
  • From the options on the left, a user can choose whether the answer will be captured via a picture or yes/no or numerical or text field
  • Body damages can be added in two ways – while completing the inspection and via the body damage section from the vehicles page
  • First -go to the vehicles page
  • Select a particular van for which damage needs to be added
  • Select the body damage section from the right part of the page
  • If the user has the pictures saved then they can be added via the web application. If in case, a user wants to click the pictures of the damage then they can capture those via the mobile app
  • Select the damage from the drop down
  • Add a driver name if needed – this can be used to capture which driver was driving at the time when the damage occurred
  • Users can also upload incident reports for any damage/accident
  • Click submit
  • Second -while completing the inspection via mobile app, users can see an option to add damage on the front, rear, driver’s side and passengers side
  • The users will be redirected to the add damage page to enter the above-mentioned details and the same steps can be followed to complete the process
  • Go to the vehicles page
  • Select a particular van for which Issue needs to be added
  • Select the mechanical issue section from the right part of the page
  • If the user has the pictures saved then they can be added via the web application. If in case, a user wants to click the pictures of the issue then they can be captured via the mobile app
  • Select the issue from the drop down
  • If you want to add anything outside of the list, then mention it in the others section
  • Users can upload incident reports for any issue they would want to add
  • Click Submit
  • Log in to the application
  • Click on inspections from the left navigation on the dashboard
  • Enter the number of vans dispatched
  • Assign the drivers to the vans
  • Enter the details CX No, Stops and Est time return (Optional). Click the checkbox as you assign the vans
  • Once the vans return, the inspection can be done via the mobile app with the below steps.
  • Sign in to the app
  • Select driver return inspection from the drop-down on the top right corner of the dashboard
  • Click on Inspect
  • Answer the inspection questions, click pictures, and add any comments at the end of the inspection
  • Submit inspection

Hiring & Onboarding FAQ's

Recruitment plays a crucial role for last-mile operators, especially during peak seasons when there is a need to ramp up operations quickly. It is vital because effective recruitment ensures that DSPs have a sufficient number of qualified and capable drivers to handle increased demand. By recruiting and onboarding new drivers efficiently, last-mile operators can meet customer expectations, maintain service quality, and ensure smooth operations even during periods of high volume. A well-executed recruitment strategy during peak seasons enables DSPs to scale their workforce promptly and successfully.

An ATS is software used to manage and streamline recruitment processes, automating tasks such as resume collection, screening, and applicant tracking.

The duration varies but can range from days to weeks, depending on factors such as role complexity and the organization’s procedures. With LMDmax the average time is a week, it’s rare to have complexity with us.

LMDmax handles the recruitment process, reducing time spent on advertising and interviews, covering payroll benefits, and checking driver qualification files. LMDmax offers several ways to save time and reduce recruiting costs:

  • Streamlined Process: LMDmax manages the entire recruitment process, from advertising to interviews, allowing DSPs to focus on their core business without spending valuable time on recruiting tasks.
  • Extensive Candidate Network: With LMDmax’s extensive network and industry connections, they can quickly source qualified drivers, saving time and effort in searching for suitable.
  • Cost-Effective Solution: By outsourcing recruitment to LMDmax, DSPs can avoid the costs associated with advertising, screening, and onboarding new drivers. LMDmax handles these processes efficiently, ensuring cost savings for the DSP.
  • Compliance Management: LMDmax ensures compliance with regulations and produces driver’s qualification files, giving DSPs 100% confidence in the quality and compliance of their drivers. This eliminates the need for additional resources and costs related to compliance management.
  • Rapid Ramp-up: LMDmax helps DSPs quickly ramp up their driver team during peak seasons or when facing increased demand. This ensures that capacity is met promptly, saving time and potential revenue losses due to driver shortages.

 

Overall, LMDmax’s comprehensive recruitment services save time by handling the entire process, reduce costs by optimizing efficiency, and enable DSPs to focus on their core operations.

The benefits include time and cost savings, payroll and workers’ compensation coverage, driver DQ file management, and robust safety and training for every LMDmax driver. The recruitment process of LMDmax offers several benefits for last-mile operators:

  • Time Savings: LMDmax streamlines the recruitment process, saving significant time for last-mile operators. They handle job postings, candidate sourcing, screening, and initial interviews, allowing DSPs to focus on core business operations.
  • Cost Efficiency: By partnering with LMDmax, last-mile operators can reduce recruitment costs. LMDmax takes care of advertising, candidate screening, and onboarding, eliminating the need for internal HR resources and reducing expenses associated with the hiring process.
  • Access to Qualified Drivers: LMDmax has an extensive network of qualified and experienced drivers. Leveraging their expertise and industry connections allows last-mile operators to tap into this talent pool and quickly fill driver vacancies with reliable professionals.
  • Scalability and Flexibility: LMDmax can scale up or down driver capacity based on demand fluctuations. During peak seasons or periods of increased workload, DSPs can easily access additional drivers to ensure timely and efficient deliveries.
  • Compliance Assurance: LMDmax ensures compliance with regulatory requirements throughout the recruitment process. They thoroughly screen drivers, verify licenses and certifications, and maintain comprehensive driver qualification files, providing last-mile operators with confidence in meeting compliance standards.
  • Driver Retention Support: LMDmax focuses on driver satisfaction and retention. By providing competitive compensation, ongoing support, and fostering a positive work environment, they help DSPs to retain qualified drivers and reduce turnover rates.

 

Overall, the benefits of LMDmax’s recruitment process include time and cost savings, access to a qualified driver pool, scalability, compliance assurance, and driver retention support. These advantages enable last-mile operators to enhance their workforce management and optimize their delivery operations.

LMDmax saves time and onboarding costs in several key ways:

  • Streamlined Recruitment: LMDmax’s extensive network and expertise in driver recruitment enable them to efficiently identify and attract qualified candidates. By outsourcing the recruitment process to LMDmax, last-mile operators can save time and effort in sourcing, screening, and selecting drivers.
  • Efficient Onboarding Process: LMDmax has a well-defined onboarding process that includes document verification, training, and orientation. This standardized process ensures a smooth and expedited onboarding experience for drivers, reducing the time required to get them up to speed and ready for work.
  • Technology Integration: LMDmax leverages technology platforms for onboarding, including electronic document management systems and online training modules. This eliminates manual paperwork and enables remote access to training materials, saving time and reducing administrative costs associated with traditional onboarding methods.
  • Compliance Management: LMDmax takes care of compliance requirements, including driver background checks, license verification, and insurance documentation. By ensuring compliance with legal and operational regulations, LMDmax helps avoid potential delays and costs associated with non-compliance issues.
  • Resource Optimization: By offloading the onboarding process to LMDmax, last-mile operators can allocate their internal resources more effectively, focusing on core business operations rather than administrative tasks. This optimization leads to cost savings and increased operational efficiency.

 

Overall, LMDmax’s expertise, streamlined processes, and technology-driven approach contribute to significant time and cost savings in driver onboarding for last-mile operators.

LMDmax ensures compliance with its onboarding process through several measures:

  • Document Verification: LMDmax thoroughly verifies and validates driver documents, including licenses, certifications, and insurance. This ensures that all necessary documentation is up-to-date and compliant with regulatory requirements.
  • Background Checks: LMDmax conducts comprehensive background checks on drivers, including criminal records, driving history, and employment verification. This helps ensure the suitability and reliability of the drivers being onboarded.
  • Compliance Training: LMDmax provides drivers with necessary compliance training, such as safety protocols, regulatory requirements, and company policies. This helps drivers understand and adhere to the compliance standards set by the last-mile operator.
  • Ongoing Monitoring: LMDmax maintains a system for ongoing monitoring of driver compliance. This may include regular driver performance evaluations, monitoring of driving records, and periodic safety reviews to ensure ongoing adherence to compliance standards.
  • Legal Expertise: LMDmax stays up-to-date with the latest regulations and legal requirements in the transportation industry. Our team of experts has a deep understanding of compliance standards and ensures that the onboarding process aligns with applicable laws and regulations.

 

By implementing these measures, LMDmax provides last-mile DSPs with confidence and assurance that their driver onboarding process is compliant with relevant laws and regulations. This helps mitigate risks, maintain operational integrity, and promote a safe and compliant working environment.

Our recruitment service stands out from traditional recruitment systems in several ways. Firstly, we leverage advanced technology and machine learning algorithms to streamline the hiring process, saving time and effort. Additionally, our service utilizes natural language processing to analyze candidate resumes and assess their qualifications more efficiently. We also offer a personalized and data-driven approach, providing valuable insights and recommendations to enhance decision-making. Furthermore, our service incorporates automated interview scheduling and collaboration tools to facilitate seamless communication between recruiters and candidates. Our recruitment service combines innovation, efficiency, and personalization to deliver a superior hiring experience compared to traditional recruitment systems.

Payroll & Audit FAQ's

Payroll management refers to the process of overseeing and administering an organization’s employee compensation, including wages, salaries, bonuses, deductions, and taxes. It involves various tasks such as calculating employee earnings, deducting taxes and other withholdings, generating paychecks or direct deposits, maintaining payroll records, and ensuring compliance with applicable labor laws and regulations. Effective payroll management ensures accurate and timely payment to employees, proper tax withholding and reporting, and adherence to legal requirements, ultimately supporting the smooth functioning of an organization’s payroll system.

LMDmax employs various measures to handle employee punches and ensure accurate payroll processing while preventing discrepancies. Some of the key points include:

Correct in/out punch check: LMDmax verifies the accuracy of the employee in/out punches to ensure that time records reflect actual work hours.

Lunch in/out punch checks: LMDmax reviews lunch in/out punches to ensure that employees are taking appropriate breaks and adhering to company policies.

Stand-by/load-out hours checks: LMDmax validates stand-by/load-out hours recorded by employees, ensuring that they are accounted for correctly in the payroll calculations.

PTO hours-detailed check: LMDmax conducts detailed checks on paid time off (PTO) hours to accurately calculate and account for employee leave balances.

Sick leaves-detailed check: LMDmax verifies sick leave hours recorded by employees, ensuring compliance with company policies and applicable regulations.

Training hours-detailed check: LMDmax conducts detailed checks on training hours to accurately track and account for employee training time, including any applicable compensation or adjustments.

By implementing these checks and validations, LMDmax ensures that employee punches are accurate and reliable, minimizing discrepancies and ensuring precise payroll processing. This helps in maintaining payroll accuracy, ensuring employees are compensated appropriately, and reducing errors that could impact the overall payroll management process.

LMDmax assists in ensuring compliance with state government laws through its simple and user-friendly interface encompassing various features and functionalities. Some specific ways LMDmax aids compliance include:

Healthcare benefits: LMDmax helps manage healthcare benefits by facilitating the enrollment process, tracking employee contributions, and ensuring compliance with state-specific regulations regarding healthcare coverage.

Reimbursements: LMDmax simplifies the process of handling employee reimbursements, ensuring that reimbursement policies are compliant with state laws and regulations.

Child support: LMDmax integrates child support calculations and deductions into the payroll system, ensuring compliance with state-mandated child support laws.

Garnishments: LMDmax handles garnishments by accurately calculating and processing wage garnishments based on court orders, thus ensuring compliance with state-specific garnishment requirements.

Tax-levy: LMDmax helps manage tax-levy deductions from employee wages per state tax laws, ensuring compliance with tax levy regulations and facilitating the timely and accurate payment of levies.

By incorporating these functionalities into its system, LMDmax assists last-mile service providers in effectively navigating state government laws and regulations, reducing the risk of non-compliance, and ensuring the smooth operation of payroll processes in alignment with state-specific requirements.

LMDmax streamlines the payroll process in several ways to save time and effort:

Automated calculations: LMDmax’s payroll system facilitates complex calculations, such as tax deductions, overtime pay, and benefits the DSPs

Integration with timekeeping systems: LMDmax integrates with timekeeping systems to capture accurate employee work hours, thus reducing the risk of discrepancies.

Employee self-service: LMDmax provides self-service portals where employees can access and manage their payroll information, such as pay stubs and tax forms. This reduces HR’s administrative burden and allows employees to view and update their information independently.

Deposits and payments: LMDmax facilitates deposit and payment options like paper checks or live checks  according to clients’ needs. Manual check writing increases the chances of human errors such as incorrect amounts, wrong recipient names, or missing signatures. These errors can result in payment discrepancies and financial inaccuracies. Also, manual check payments make it difficult to track and maintain accurate records of payments. LMDmax streamlines the process of manual checks also thus it saves the time and effort of the employees.

Reporting and analytics: LMDmax provides comprehensive payroll reports and analytics, giving HR insights into payroll trends, costs, and compliance metrics. These reports help identify areas for improvement and make informed decisions to optimize the payroll process.

By streamlining calculations, integrating systems, automating compliance, and providing self-service options, LMDmax simplifies and accelerates the payroll process, saving time and effort for HR personnel and improving overall efficiency.

LMDmax helps typical DSPs save approximately 45 hours per month on payroll and compliance-related activities through its comprehensive suite of services. Firstly, LMDmax automates key payroll tasks such as time tracking, wage calculations, and deductions, reducing the time spent on manual data entry and calculations.

Secondly, LMDmax ensures compliance with payroll regulations by staying up to date with the latest laws and requirements. This eliminates the need for DSPs to research and interpret complex payroll regulations, saving valuable time.

Furthermore, LMDmax provides expert support and guidance, handling payroll-related queries, resolving issues promptly, and offering proactive compliance assistance. This reduces the time DSPs would spend troubleshooting payroll issues on their own.

By combining payroll system , compliance expertise, and dedicated support, LMDmax streamlines payroll processes, eliminates manual errors, and reduces administrative burden, resulting in significant time savings for DSPs.

Partnering with LMDmax can significantly reduce overhead costs associated with payroll for DSPs, leading to improved profitability. Here’s how:

Efficient Payroll Processing: LMDmax streamlines the entire payroll process, from time tracking to payment distribution. By automating tasks and leveraging advanced payroll systems, they eliminate manual errors, reduce administrative workload, and save time.

Compliance Management: LMDmax ensures compliance with payroll laws and regulations at all levels, including federal, state, and local requirements. By staying up-to-date with changes in legislation and handling complex payroll calculations, they minimize the risk of compliance violations and associated penalties.

Cost Savings: By outsourcing payroll management to LMDmax, DSPs can save costs on hiring and training in-house payroll staff. LMDmax provides expertise and resources at a fraction of the cost, allowing DSPs to allocate their budget more effectively.

Scalability: LMDmax offers scalable solutions that can adapt to the changing needs of DSPs. Whether it’s handling payroll for a growing fleet or managing seasonal fluctuations, LMDmax ensures that payroll operations remain efficient and cost-effective.

Insights and Reporting: LMDmax provides comprehensive reporting and analytics on payroll data, allowing DSPs to gain valuable insights into their workforce and make informed decisions. These insights can help optimize staffing levels, identify cost-saving opportunities, and improve overall profitability.

Overall, partnering with LMDmax enables DSPs to streamline payroll processes, ensure compliance, reduce overhead costs, and gain valuable insights. This optimized payroll management contributes to improved profitability and allows DSPs to focus on core business operations.

Our payroll services offer several advantages over traditional systems:

  • Timely Payroll Submission: We ensure on-time payroll processing to avoid late payment fees and employee dissatisfaction.
  • Manual Edit Ratio Analysis: Our reports analyze the manual edit ratio to maintain it below the limit, reducing compliance issues.
  • Daily Follow-up for Missing/Inaccurate Punches: We address driver queries and resolve missing punches daily, improving timecard accuracy.
  • Daily Lunch Reminders: Our services provide suggestions to encourage drivers to add lunch punches, resulting in potential savings.
  • Specialized Overtime Reports: We provide reports to help reduce overtime hours, leading to potential savings.
  • Prevention of Time Theft: Our thorough verification process identifies and resolves discrepancies, preventing overpayment.
  • Best Practices for Compliance Audits: We offer guidance to achieve high ratings in audits.
  • Timely Payout of Peak Incentives: We ensure accurate and timely processing of peak incentives.
  • Healthcare Benefits Processing: We handle the timely processing of healthcare benefits.
  • Smooth Transition to New Platforms: We assist with transferring data and documents during platform transitions.

 

Our payroll services streamline processes, ensure compliance, and save time and money for last-mile service providers.

LMDmax offers a range of features and functionalities to ensure timely and compliant payroll processing for last-mile service providers. These include

Punch edit ratio: LMDmax enables accurate tracking and editing of employee punches, ensuring precise working hours and wages calculation.

FLSA OT corrections: LMDmax helps identify and correct any errors or discrepancies in overtime calculations to ensure compliance with the Fair Labor Standards Act (FLSA).

PTO policy compliance: LMDmax allows for easy management of paid time off (PTO) policies, ensuring accurate tracking and compliance with applicable labor laws and company policies.

PMA compliance: LMDmax ensures compliance with prevailing wage requirements and contract specifications, helping last-mile service providers meet their obligations and avoid penalties.

Bonus audits: LMDmax conducts audits to validate bonus calculations and ensure accuracy, minimizing errors and ensuring fair and compliant distribution of bonuses.

Other compliances and audits: LMDmax supports various other payroll-related compliances and audits, ensuring adherence to industry regulations and requirements.

By utilizing these features and functionalities, LMDmax helps last-mile service providers streamline their payroll processes, reduce errors, and ensure compliance with relevant regulations, ultimately facilitating timely and compliant payroll processing.

Are you Ready Improve Efficiency

And Maximize Profitability ?

Call us at +1-908-293-6500
or email hello@lmdmax.com

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