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hello@lmdmax.com
We’re now an Amazon Vendor Exchange (VAS) Partner
Scale delivery robots, not headcount
LMDmax runs the human layer for delivery robotics—teleoperation assistance, incidents, reporting, and reliability—so your team can ship faster and expand safely.
- 24×7 coverage
- 5 yrs ops pedigree
- 99.9% video uptime target
Why leaders choose LMDmax
Fewer stoppages
Operators close common blockers fast with proven playbooks.
Faster recovery
Teleoperation assistance when autonomy hesitates—no field truck required.
Regulatory confidence
Incidents documented and filed on time with clean evidence.
Built for these fleets
RobotOps adapts to your operating environment—campus, curb, or city—so you do not have to rebuild your playbooks for every launch.
Campus Food & Parcel
Universities, tech parks, hospitals. High footfall, geo-fenced routes, frequent curb conflicts.
- Peak-hour surge handling
- Access control & security checkpoints
- Recipient coordination
Retail & Quick Commerce
Store-to-door and dark-store delivery in dense neighborhoods with time‑boxed SLAs.
- Curbside SOPs & photo POD
- Stockouts/returns workflows
- Event & stadium congestion
Suburban Sidewalk Networks
Longer spans, weather variability, and driveway etiquette across mixed neighborhoods.
- Weather & events ops
- Safe‑stop/park actions
- Community communications
Healthcare & Pharma Campuses
Universities, tech parks, hospitals. High footfall, geo-fenced routes, frequent curb conflicts.
- Privacy‑respecting evidence vaults
- Escalation to onsite support
- Quarterly safety‑case docs
Suburban Sidewalk Networks
Longer spans, weather variability, and driveway etiquette across mixed neighborhoods.
- Weather & events ops
- Safe‑stop/park actions
- Community communications
Airports, Stadiums & Resorts
High‑event density with access rules, private roads, and dynamic crowd flows.
- Temporary geofencing
- Multi‑stakeholder coordination
- On‑site liaison playbooks
What we offer
Pick a starter bundle or mix modules. We plug into your stack—no rip-and-replace.
Remote Tele-Assist & Network Operations Center
- Live multi-camera monitoring with incident and assistance queues
- Safe-stop and safe-park actions; permissioned joystick control where rules allow
- Low-latency sessions with latency and jitter dashboards
- Standard operating procedure playbooks for blocked path, crowds, weather and curb ambiguity
- Full audit trail of actions and operator notes
Universities, tech parks, hospitals. High footfall, geo-fenced routes, frequent curb conflicts.
Incident Command
- Triage stoppages, collisions and near-misses with clear escalation paths
- Law-enforcement liaison, tow and field response coordination
- Evidence packs: video, sensor clips and logs with chain-of-custody
- Drafting and submission of city and state reports with deadline tracking
- Post-incident reviews to prevent repeats
Outcome: clean records, on-time filings, lower risk.
Mapping & Data
- Route quality assurance for work zones, curb cuts, doorways and temporary closures
- Edge-case mining from incidents and assists; burst labeling to unblock autonomy
- Scenario libraries for simulation re-training and regression checks
- Route health scoring to highlight fragile segments
Outcome: steadier autonomy, fewer repeat failures.
Fleet Reliability & Over-the-Air Updates
- Remote checks of battery/state-of-charge, computing temperatures and sensor health
- Over-the-air rollout orchestration with canary releases and rollback plans
- Predictive maintenance scheduling with local partners
- Change-management runbooks and success tracking
Outcome: more trips per robot, safer releases, reduced downtime.
Customer & Merchant Operations
- Pickup and drop-off exception handling (no-show, access codes, timing conflicts)
- Curbside standard operating procedures and quick training materials
- Proof-of-delivery validation and photo/video confirmation where required
- Voucher and make-good workflows after minor incidents; merchant onboarding
Outcome: smoother hand-offs, happier merchants, fewer refunds.
Compliance & Community
- City launch playbooks: police and fire briefings, signage and hotlines
- Accessibility protocols and outreach in sensitive areas
- Quarterly safety-case documentation and operational safety plan updates
- Public information responses and community issue tracking
Outcome: faster approvals, fewer complaints, durable permission.
Weather & Events Operations
- Hyperlocal hazard routing with thresholds per route
- Parade, stadium and school calendars integrated to avoid congestion
- Surge staffing for known peaks and event egress
- Pre-event route checks and temporary geofencing
Outcome: fewer avoidable stoppages during spikes.
Concierge & Accessibility
- Live voice or chat outreach to recipients for delivery coordination
- Multi-language assistance and accessibility-aware communication
- Proactive estimated-time-of-arrival updates and reroute notifications
- White-glove handling for high-value or sensitive deliveries
Outcome: higher first-attempt success and customer satisfaction.
Insurance & Claims
- First Notice of Loss intake with structured forms and evidence packaging
- Evidence vaulting with immutable storage and audit access
- Adjuster coordination and status updates to stakeholders
- Recovery and subrogation support (third-party administrator-lite)
Outcome: faster closures, lower claim leakage, clear documentation.
Plug-in, not platform
We integrate with the tools you already use.
Human + AI
Operators backed by playbooks and assistive tooling.
Measured SLAs
We report on what matters: recoveries, uptime, filings.
How it works
Set up
Connect video and alerts. Align on rules and contacts.
Operate
We watch the fleet, guide robots, and document incidents.
Improve
Weekly insights and changes that lower future assists.
Proof you can show your team
Recovery speed
Target a 25% reduction in Mean Time To Recovery in 60 days.
On‑time filings
Incidents submitted within 24 hours, with evidence.
Coverage efficiency
Robots‑per‑operator trend improves across pilot.
Pricing that scales with you
Base
Per‑robot per‑month. Volume discounts available.
Usage
Per‑minute for direct assist sessions.
Onboarding
One‑time integration and city templates.
Request a 30‑minute RobotOps walkthrough
Connect your current stack, watch an assist session, and review incident reporting. Walk away with a pilot plan tailored to your routes.
24x7
Coverage
99.9%
Video uptime target
60 days
MTTR improvement goal
Pilot
No rip-and-replace
Frequently asked questions
Can you control robots directly?
Where rules allow, yes. Otherwise we guide and take safe actions.
Do we need to change our stack?
Where rules allow, yes. Otherwise we guide and take safe actions.
Who owns the data?
Where rules allow, yes. Otherwise we guide and take safe actions.
How fast can we start?
Where rules allow, yes. Otherwise we guide and take safe actions.
Which geographies do you cover?
Where rules allow, yes. Otherwise we guide and take safe actions.
Can you customize service levels?
Where rules allow, yes. Otherwise we guide and take safe actions.
What’s the pricing model?
Where rules allow, yes. Otherwise we guide and take safe actions.
What integrations are supported?
Where rules allow, yes. Otherwise we guide and take safe actions.
Is twenty-four by seven support truly around the clock?
Where rules allow, yes. Otherwise we guide and take safe actions.
Campus vs. city streets—does it matter?
Where rules allow, yes. Otherwise we guide and take safe actions.
How is privacy and security handled?
Where rules allow, yes. Otherwise we guide and take safe actions.
What happens after the pilot?
Where rules allow, yes. Otherwise we guide and take safe actions.
Let us handle operations while you scale
Tell us about your robots and locations. We will propose a lightweight pilot and clear next steps.